Organisations have already faced one inflection point induced by Covid two years back. However, they are now living at the second inflection point. The post-pandemic era presents a new set of rules for the game. The post-pandemic has opened new avenues to capture and made a level playing field for all organisations—from incumbents to startups. The confluence of four big trends—rapid and extreme digitization, workspace virtualization, contactless operations, and new sources for talent—is rewriting the rule book, creating both an opportunity and an imperative for reinvention.
Further, against the backdrop of geopolitical and climate emergencies—inflation, scarcity, and volatility have become the new normal. The business transformation of before will not work today. The objective of ongoing business transformation initiatives has to be rewritten.
The 5 pillars of business transformations will have new meaning now; People & leadership have created the new playbook, now it is all about scaling; Operations have been rejigged to deliver value to customers, now they need to become intelligent; Digital Ecosystems have now been established and need to converge with the physical ecosystems; Pace of Innovation will be all about sustaining the pace and the leadership position; Technology Platforms are all slated to become more intelligent enabling all the other 4 pillars.
The organizations that get this right will be more adaptable, more resilient, and more sustainable—no matter what the future holds. This time around business transformation is no longer triggered by any force majeure. It is now driven by a vision to be on the top where the sky is the limit.
The next chapter of MINT | TechCircle Business Transformation scheduled on 21st December will be an amalgamation of a symposium and the awards ceremony.
By Shalil Gupta, Business Head, Mint & Mosaic Digital
Success in transformations has always been hard to come by. The challenge has only become more acute over the past two years, when companies’ adoption—and the strategic importance—of digital technologies accelerated dramatically. Now, organizations are under even more stress to make consequential business decisions not only at a faster pace but also in business areas that may have no previous experience with or knowledge of digital tech or transformations. Rapidly accelerating technology advances, the recognized value of data, and increasing data literacy are changing what it means to be “data driven.” By 2025, smart workflows and seamless interactions among humans and machines will likely be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work.
The industry is seeking to set up strong infrastructure to prepare for the next decade such that they become the pioneers of the future. They are looking at having a robust data centre infrastructure to ensure safe data monitoring & data audits; manage a surge in traffic while controlling costs; shore up cloud computing & the storage market for better management of internet-enabled activities and increase advanced analytics for data-intensive computing.
Speakers:
Shiv Kumar Bhasin, Group Chief Technology and Operations Officer (CTO/COO), National Stock Exchange of India Ltd.
Surajit Chatterjee, Managing Director - Datacenter (India), Capitaland Investments
Moderator:
Shalil Gupta, Business Head, Mint & Mosaic Digital
Like many crises, the pandemic revealed hidden vulnerabilities in organizations and weaknesses in their response capabilities. Executives had to respond quickly to a variety of arising challenges in operations, including workforce discontinuities and supply chain issues involving critical shortages and logistics barriers. Decision makers learned to value timely and insightful data as they defined priorities and actions under stressed conditions. However, few firms have adopted a comprehensive strategic perspective to meet the challenges of the next disruption over the horizon. The needed orientation is proactive, based on a business perspective, and goes beyond a reactive, second-line-of-defense approach to uncertainty. To build resilience into their long-term strategic decision making, organizations need to develop certain cross-functional capabilities and strengthen resilience in a number of strategic areas.
By Ram Gopal, CEO, Barclays Bank India
The year 2021 will be remembered for organisation’s resilience and tenacity. As economies reopened organizations realized that, the operating blueprint for the future is going to be data driven. However, the meaning and dimensions of being data driven changed as we traversed through 2022 thanks to the realized value of data. Smart workflows and seamless interactions among humans and machines will likely be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work. Having unimpeded access to their data, no matter where it resides is the stepping-stone for survival in the data economy.
Shalil Gupta, Business Head, Mint & Mosaic Digital in conversation with Ram Gopal, CEO, Barclays Bank India
Cloud is a staple for a successful business transformation. Cloud adoption adds a new dimension to the business. From rapidly modernizing the IT to driving a full-fledged rebuilding of processes, experiences, and tools in an environment connected & accessible from everywhere. Cloud adaptability fosters a relationship that drives transformation agility & trust onto one platform by culminating multiple technologies to realize the dream of transformation. Most importantly, it calls for innovation at a pace.
An effective cloud strategy = Scalable digital resources + business agility & resilience + operational excellence + cost-effective design + governance for value realization.
Speakers:
Sudhanshu Mishra, VP- Business Development, Ozonetel
Dr. Avadhut Parab, CIO, Parle Agro Pvt. Ltd
Narendra K Saini, CDO | Chief Digital & Data Officer, Lupin
Anil Kuril, CTO, Union Bank of India
Moderator:
Ashwin Moduga, Head-Research, Mosaic Digital – An HT Media Group Company
REVENUE GENERATION
COMPETITIVE EDGE
EXCELLENCE IN DIGITAL EXECUTION
GOOD BUSINESS
BUSINESS TRANSFORMATION LEADER
Important Timelines:
Sudhanshu Mishra has over 30 years of experience of Business Management handling leadership positions in BD, Sales, Marketing, Product management, Partners and Alliances, in areas of IT software and hardware products, services and e-learning, across India and middle east.
Sudhanshu leads the Business Development team at Ozonetel that is responsible for reaching out to enterprise customers and other businesses, to help them with providing a superlative customer experience to their target markets, while ensuring that the team interacting with the customers also has an enjoyable and efficient workspace.
Sudhanshu spent 14 years in Wipro, across two stints, handling channels, large accounts, marketing and IT services across various verticals. Other than Wipro, he worked for several companies including CA Technologies, Oracle, HP and Xerox.
Surajit Chatterjee is the Managing Director of CapitaLand Investments, Data Centre Group India. He has successfully established the Group as a Data Centre Operator in India and has played a leadership role in streamlining the business operations from inception to execution.
He is a master strategist in the field of Operations, Business Development, Enterprise Sales & Marketing and Customer support, having an eventful career of 26+ years in various industries like IT services, Telecom, and Infrastructure. His vast domain expertise in Cloud, Managed Services, and Data Center Operations, makes him an influential figure in the Industry.
In the past, he has been associated with companies like Sify Technologies, Tata Communications (ST Telemedia), Tulip Telecom, and HCL Technologies, where he has been a pioneer in developing and launching profitable business models that include complete end-to-end life cycle management of the organization.
He is a Strategically-focused, persistent and outcome-driven leader with a knack for building and inspiring large, cross-functional teams to deliver beyond business expectations with a Laser focus on continuously improving quality while managing costs.
Surajit is an outstanding communicator at all levels and is associated with various Industry governing bodies. He is a regular Business Speaker at events where he shares his insights on Industry trends, Operations, Leadership, Strategy, Innovation, and other business aspects, which help create a profitable enterprise.
Shalil is responsible for research, events and training business that assists clients in improving their capabilities in key process areas. Before this, Shalil was ‘AVP, Research and Consulting’ at IDC India. He has an extensive senior level experience in the ICT industry that enriches his strategic engagements with companies. A much-sought-after speaker at international forums, Shalil also invests his time in leading innumerable focused group discussions in India. With his specialization in the BFSI sector, he covers an array of topics including emerging technologies, digital enterprises, industries and IT sourcing and servicing in his speaking engagements.
Shalil's role extends beyond delivering qualitative research content, and includes preparing forward-looking assessment and analysis and sharing market insights and predictions with senior management teams. He has worked in India, London, Edinburgh, Ireland, Western Europe, Hong Kong, Singapore, Malaysia, and Taiwan. During his time in these organizations, he has driven the development of enterprise level technology strategies, managed large transformation and IT programs, and played a leading role in a post-merger IT integration of two banks in the United Kingdom.
A graduate of Computer Science, Shalil holds a postgraduate (MBA) degree from the Indian Institute of Foreign Trade (IIFT), a leading business school in India.
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. CapitaLand’s global presence spans across more than 260 cities in over 40 countries.
CapitaLand has a global real estate network that extends to data centres. Our customers include multinational companies from cloud, ecommerce and telecommunications. The Group currently has four data centres in Singapore, 11 in Europe, one each in China and India, and it is the fund and asset manager for the development of two data centres in Korea.
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows. Its AI-powered, full-stack platform has enabled over 2,500+ businesses to simplify, manage, and analyze interactions at every step of their customer communication and engagement journey.
The platform helps enterprises to engage with customers at every touchpoint across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
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