Organisations have already faced one inflection point induced by Covid two years back. However, they are now living at the second inflection point. The post-pandemic era presents a new set of rules for the game. The post-pandemic has opened new avenues to capture and made a level playing field for all organisations—from incumbents to startups. The confluence of four big trends—rapid and extreme digitization, workspace virtualization, contactless operations, and new sources for talent—is rewriting the rule book, creating both an opportunity and an imperative for reinvention.

Further, against the backdrop of geopolitical and climate emergencies—inflation, scarcity, and volatility have become the new normal. The business transformation of before will not work today. The objective of ongoing business transformation initiatives has to be rewritten.

The 5 pillars of business transformations will have new meaning now; People & leadership have created the new playbook, now it is all about scaling; Operations have been rejigged to deliver value to customers, now they need to become intelligent; Digital Ecosystems have now been established and need to converge with the physical ecosystems; Pace of Innovation will be all about sustaining the pace and the leadership position; Technology Platforms are all slated to become more intelligent enabling all the other 4 pillars.

The organizations that get this right will be more adaptable, more resilient, and more sustainable—no matter what the future holds. This time around business transformation is no longer triggered by any force majeure. It is now driven by a vision to be on the top where the sky is the limit.

The next chapter of MINT | TechCircle Business Transformation scheduled on 14-15th Oct will be an amalgamation of a symposium and the awards ceremony.


1:00 PM onwards
  • 1:00 PM – 2:00 PM

    Lunch & Registration

  • 2:00 PM – 2:10 PM

    Welcome Address, Introduction and Context Setting

  • 2:10 PM – 2:30 PM

    Keynote: The Race To Leadership

    Like many crises, the pandemic revealed hidden vulnerabilities in organizations and weaknesses in their response capabilities. Executives had to respond quickly to a variety of arising challenges in operations, including workforce discontinuities and supply chain issues involving critical shortages and logistics barriers. Decision makers learned to value timely and insightful data as they defined priorities and actions under stressed conditions. however, few firms have adopted a comprehensive strategic perspective to meet the challenges of the next disruption over the horizon. The needed orientation is proactive, based on a business perspective, and goes beyond a reactive, second-line-of-defense approach to uncertainty. To build resilience into their long-term strategic decision making, organizations need to develop certain cross-functional capabilities and strengthen resilience in a number of strategic areas.

  • 2:30 PM – 3:00 PM

    Panel Discussion: Cloud: The Pre-Requisite for Building Technological Resilience

    Cloud is a staple for a successful business transformation. Cloud adoption adds a new dimension to the business. From rapidly modernizing the IT to driving a full-fledged rebuilding of processes, experiences, and tools in an environment connected & accessible from everywhere. Cloud adaptability fosters a relationship that drives transformation agility & trust onto one platform by culminating multiple technologies to realize the dream of transformation. Most importantly, it calls for innovation at a pace.

    An effective cloud strategy = Scalable digital resources + business agility & resilience + operational excellence + cost-effective design + governance for value realization.

  • 3:00 PM – 3:20 PM

    Keynote: Leadership Adaptability: What Really Matters

    Leadership is to organisational resilience as oxygen is to life. The current fast-paced, uncertain future demands us to prepare for upcoming challenges as it arrives rather than reacting to the challenge that comes our way. The one tool that can team up with leaders to do that in a period of transformation—Adaptability. The moment of truth: Leaders should transform their relationship with uncertainty & change. Adaptability is an evergreen skill that benefits enterprises at a deeper level.

    Future-proof adaptability paradox for the long term. How? By fostering well-being, developing deep & diverse connections, shifting mindset into adaptable learning, defining your non-negotiables, and making purpose your STAR.

  • 3:20 PM – 3:50 PM

    Panel Discussion: Reflect Reality: Cross Functional Collaboration

    The traditional view with stability— improve one part at a time & then move to the next, doesn’t fit anymore. Mckinsey's research repeatedly confirms thinking & working in silos results in fall short or unsustainable growth in over two-thirds of transformation efforts. Today over 83% of digitally maturing, 71% of developing, and 55% of early-stage companies trust cross-functional teams to enhance operational resiliency, reduce enterprise risk, and ensure organizational health. (Deloitte)
    A truly comprehensive transformation recipe blends IT & business professionals in agile teams to target both top & bottom lines and see operations as a whole, not just a functional unit."

  • 3:50 PM – 4:05 PM

    Networking Break

  • 4:05 PM – 4:20 PM

    Tech Talk: All-In One Transformation: A Way of Life

    Look at the numbers: today, 60% of enterprises increased their investments in technologies, and 55% of companies course-corrected their strategies permanently because of the pandemic. As operational flexibility & agility tops the list of business leaders, successful adoption & implementation of technologies such as Automation, 5G, Web 3.0 & AI becomes the center to achieve growth. Most importantly, transformation becomes a way of life and core to predicting where to go next.

    Winners will be the ones who will embrace holistic business transformation—blending the right ecosystem, strong collaboration, an integrated approach towards operations, and adaptable leadership."

  • 4:20 PM – 4:50 PM

    Panel Discussion: Winning in the Data Economy

    The year 2021 will be remembered for organisation’s resilience and tenacity. As economies reopen the operating blueprint for the future is going to be data driven. However the meaning and dimensions of being data driven is changing thanks to the realized value of data.

    Smart workflows and seamless interactions among humans and machines will likely be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work.

    Having unimpeded access to their data, no matter where it resides is the stepping stone for survival in the data economy.

  • 4:50 PM – 5:15 PM

    Fireside Chat: Cyber Security Taking Centre Stage in Fragile World

    A new future, entirely different from what the world expected is on the horizon. As this connected future shapes, an increasing number of cyberthreats tops the list. According to a Mckinsey study, over 41% of companies witnessed cyber attacks as a primary transformation challenge — up from 30% in the previous year. Companies also reported a remarkable increase in cybersecurity transformations—62% up from 45% last year.

    This increasing cyber incident isn’t a pandemic-era phenomenon but a unit of new business reality, coinciding with the proliferation of endpoint devices and growing reliance on digitization & hybrid/remote set-up. Strengthen cyber security & data privacy defenses, modernize IT infrastructure, & enhance IT architecture to secure a connected but fragile world.

  • 5:15 PM – 5:45 PM

    Panel Discussion: Sustainability - Build for the Crossover

    Sustainability is no longer rhetoric in business, rather a paradigm that would help the organizations in mitigating the impact of their actions on close proximities. During the pandemic, it has become a focus area for where the enterprises are heading. Sustainability, today is a prominent factor, as ESG (Environmental, Social and Governance) metrics analyse the sustainable practices and ethical impact of an enterprise, including boardroom diversity, carbon footprint, sustainable sourcing and community development.

    The road to complete sustainability is long, but the long-term impact is definite. That being said, the trade-off must not be made at the cost of inclusion and sustainability. While getting there will be challenging, it is possible. Finding solutions will require innovation and collaboration, within and across organizations.

  • 5:45 PM – 6:00 PM

    Tech Talk

  • 6:00 PM – 7:00 PM


    Track 1

    Track 2

  • 7:00 PM – 8:30 PM

    Awards Night

  • 8:30 PM – Onwards

    Dinner & Cocktail

8:30 AM onwards
  • 8:30 AM – 9:30 AM

    Breakfast & Networking

    Track 3

    Track 4

  • 9:30 AM – 9:40 AM

    Welcome Address and Recap of Day 1

  • 9:40 AM – 10:10 AM

    Panel Discussion: Riding the Convergence Tide: People, Processes, Culture, Platform & Ecosystem

    The convergence that truly boosts CX & increases operational efficiency has been a goal for a long. However, transformation speed up & explosive increase in technologies & data has redefined it for businesses. Enterprises can only realize the advantages of convergence after achieving maturity across their people, processes, culture, platforms, data, & ecosystem.

    Only outperformers can survive in the new normal. And to be a part of the league of outperformers, one needs to grow the core, cut across the value chain, carve a new playbook, create a new ecosystem, and revisit the role of technologies. Most importantly, businesses need to have a continuous journey of innovation to build a sustainable competitive advantage.

  • 10:10 AM – 10:30 AM

    Keynote: Innovating in the Postpandemic Era

    For successful organizations, innovation is a choice. It has to be backed by a commitment. Putting your organization on a new growth trajectory requires both deliberate action and resource allocation. However, while innovation is at the top of most organizations’ agenda, far more fail than succeed at driving successful innovation.

  • 10:30 AM – 11:00 AM

    Panel Discussion: The Future Business Transformation: Building Business Model Resiliency

    Purpose and environmental, social, and governance (ESG) issues represent critical chal-lenges for both boards and executive teams. They have become particularly salient since the COVID-19 pandemic, which has forced corporations to scrutinize their responsibilities and role in society. Purpose answers the question of why your company exists. The why needs to link to the what, which is your fundamental business strategy. Which markets and product categories do you participate in and which ones do you stay out of? What is your bold commitment to the people and the planet? Finally, the how is the operating model. It is relatively easy to get to a purpose statement that would appear at the top of your website. What is most challenging is making it live in the organization.

  • 11:00 AM – 11:15 AM

    Networking Break

  • 11:15 AM – 11:35 AM

    Fireside Chat: Financing The Transformation

    Financial resilience. Institutions must balance short- and longer-term financial aims. A solid capital position and sufficient liquidity enable organizations to weather rapid drops in revenue, increased cost, or credit issues. Resilient companies are able to achieve superior margins by increasing revenue more than controlling costs. However to drive this one needs to implement a transformation of the finance function. There is need of a strategy for digitization, datafication, and transformation of financial processes to achieve real-time reliable financial data, analytics-driven decision making, and transparent reporting. As per intelligence, most leaders predict that technologies such as cloud computing, RPA, AI, ML, IoT, Big Data, and Blockchain can entirely transform the finance function.

  • 11:35 AM – 11:50 AM

    Tech Talk

  • 11:50 AM – 12:20 PM

    Panel Discussion: Laying Foundations of Operations on Experience

    By embedding customer experience within the organization and its operating model, companies can provide superior customer experience and realize tangible business impact. To succeed in the long game, companies need to manage it systematically. One of the most crucial enablers for an effective transformation—and one of the biggest roadblocks to greater CX impact if not addressed properly—is integrating customer experience into the organization and operating model.

  • 12:20 PM – 12:45 PM

    Fireside Chat: Building the Inclusive Hybrid Work

    Hybrid work has the potential to offer a higher level of flexibility, a better work–life balance, and a more tailored employee experience. These can go a long way in building reputational resiliency.  These can have a disproportionately positive impact on diversity, equity, and inclusion (DEI) efforts, as well as on performance.

  • 12:45 PM – 1:00 PM

    Closing Note


Award Categories


  • Customer Experience
  • New Markets
  • Product & Service Augmentation
  • New product & service introduction


  • Cost Optimization
  • Quality Transformation
  • Workforce Transformation
  • Collaboration
  • Process Innovation


  • Process Innovation
  • Cost Optimization
  • Quality Transformation
  • Workforce Transformation


  • Cost Optimization
  • Process Innovation
  • Quality Transformation
  • Workforce Transformation


Important Timelines:

  • Business Transformation Awards nominations process begins- 11 July
  • Last date for submitting award nominations- 15 Aug
  • Grand Jury starts evaluating the nominations- 5 Sept
  • Business Transformation digital chapter – 14-15 Oct

Last Year's Jury


Debjani Ghosh

President, NASSCOM

Harsh Goenka

Chairman, RPG Enterprises

Janmejaya Sinha

Chairman - India, BCG

Kiran Mazumdar Shaw

Executive Chairperson, Biocon & Biocon Biologics

Dr. Praveer Sinha

CEO & MD, Tata Power

Puneet Chandok

President, AWS India and South Asia (AISPL)

Zarin Daruwala

Cluster Chief Executive Officer, India and South Asia Markets (Bangladesh, Nepal and Sri Lanka)- Standard Chartered Bank

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